Cancellation And Refunds Policy

1. Introduction

At DigitalNexa, we strive to deliver high-quality digital marketing services to every client. Our Cancellation and Refund Policy has been designed to ensure clarity and transparency in all our transactions. By engaging with our services, you agree to the terms outlined below.

2. Service Cancellation

  • Clients may request a cancellation of their digital marketing services by contacting us at [your email address].

  • Cancellation requests must be made within 7 days of placing the service order.

  • Once a project has been initiated (research, planning, or execution phase started), cancellations may not be possible, and the service fee may be non-refundable.

  • For subscription-based services (like SEO, SMM, or PPC), cancellation requests must be made at least 7 days before the next billing cycle to avoid automatic renewal.

3. Refund Policy

  • Refunds are not applicable for services that have already been started or delivered, as these are digital and personalized in nature.

  • If you have paid for a service but work has not yet commenced, you may be eligible for a partial refund (up to 80%) depending on the scope of the project.

  • In cases where DigitalNexa fails to deliver the agreed services due to internal reasons, a full or partial refund may be issued after review.

  • Refunds will be processed within 7–10 business days after approval.

4. Non-Refundable Services

The following services are non-refundable once work has commenced:

  • SEO (Search Engine Optimization) Services

  • Social Media Marketing Campaigns

  • Google Ads / PPC Management

  • Website Design & Development

  • Content Creation & Branding Services

  • Email or WhatsApp Marketing Campaigns

5. Disputes and Resolution

If you are dissatisfied with any aspect of our service, please contact our support team at [support@digitalnexa.in]. We will review your case and strive to provide a fair resolution, including revisions or alternative solutions where applicable.

6. Policy Updates

DigitalNexa reserves the right to update or modify this Cancellation and Refund Policy at any time without prior notice. Any changes will be reflected on this page, and the updated policy will be effective immediately upon posting.

7. Contact Information

For any questions regarding our Cancellation or Refund Policy, please contact us:

📧 Email: digitalnexa9@gmail.com
🌐 Website: https://digitalnexa.in
📞 Phone: +91-8950507126

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